Terms and Conditions
OrdersOrders are accepted on our website 24 hours a day, 7 days a week. Orders ship Monday through Friday only.
Customer SupportCustomer Support is available Monday through Friday, 10:00 AM - 4:00 PM PST. Customer Support can be reached by email at email@example.com.
BackordersAny item that is backordered will not be shipped to a Customer automatically. If we are out of that particular item for a while, we will usually send an email to all Customers letting them know that we have stock again. If an item’s price has risen since a Customer’s initial backorder, the Customer must pay the new price of the item. Remember, if you have a backordered item you must place a brand new order for this item once it is available for purchase again- we do not auto ship items. If you place an order that receives free shipping and one item backorders, you must place a new order when the item is available, and we do not cover the shipping costs for this new order simply because your last order received free shipping.
ReturnsCustomers may return unused and unopened products within 30 days of the original receipt date if the product(s) has been determined to be defective or shipped incorrectly. There will be no refunds given unless it has been determined that the product is legitimately defective or shipped incorrectly. Since everyone's tastes are different, we cannot guarantee product taste. We are in the business of providing functional foods that deliver maximum nutrition and health benefits but do strive toward palatable flavors. We cannot guarantee that a product's taste will be to your liking. No refunds will be issued due to flavor issues, or change of mind, once a customer has considered and purchased a product.
PaymentOJIO accepts all major credit cards (excluding Discover), and PayPal. We cannot accept personal checks or money orders.
Freight & Handling
Contiguous U.S.As of April 13th, 2016, all orders shipping within the contiguous United States (Hawaii, Alaska and US Territories are excluded) receive free shipping via UPS Ground only.
SHIPPING PROMOTIONS for domestic orders: Orders must qualify for shipping promotions with the product total, after any other promotions are applied.
HawaiiAs of August 1st, 2015 OJIO will only ship Next Day or 2nd Day to Hawaii. No orders to HI receive free shipping.
CanadaOrders shipping to Canada do not receive free shipping.
All Canada bound orders ship out every day, and normally take 8-10 days to reach the Canadian border. Once your order reaches the border, customs may take additional time and delay delivery of your order. OJIO is not responsible for orders that are confiscated by customs, nor is OJIO responsible for customs/duties fees and taxes upon the arrival of your order (even if you refuse the shipment).
Canadian orders ship via DHL International.
International ShippingWe now offer international shipping via DHL International. Please allow 48 hours for packing, and upon shipping, please allow your order time to pass through customs clearance procedures.
Duties and Taxes:Orders shipping to destinations outside the United States might incur duties and taxes. If duties and taxes are imposed on your order, they are due at time of delivery. Please consult your local customs office for more details about your country's duties and taxes. We are not responsible for any import taxes or duties which may be incurred on your international shipment.
"Lost" Package:An international order will not be considered ‘lost’ until 60 days from the date of shipment. We are unable to process claims until the 60 day period has passed. Please note: Before you make a purchase, please be aware of the personal purchase limit set by your country.
Return & Refund Policy:Because the U.S. Food and Drug Administration (FDA) places numerous strict regulations upon the delivery of consumable items into the United States, OJIO may not be able to process returns on international orders. If you received the wrong item or the product appears defective, please contact Customer Service at firstname.lastname@example.org; we will review each circumstance on a case-by-case basis to determine if a return can be processed.
Errors in Address:If you make an address error on your order, please note that we cannot change the delivery address after an order has been submitted. Please know that we work directly with our shippers to help resolve address issues where possible, but we cannot be held responsible for any delays, fees, or other delivery issues if you've made an error in the shipping information on your order. If such an error causes an order to be rejected, lost, or destroyed, we cannot issue a refund or replacement of any kind. If the error causes the order to be sent back to us, you may be responsible for return shipping fees, and we will only refund the cost of the merchandise.
Customer Refusal:If you refuse an order for any reason, you may be responsible for return shipping fees, and we will only refund the cost of the merchandise, and only if in undamaged and resalable condition.
Orders Seized by Customs:Unfortunately, we cannot issue a refund of any kind for orders seized or destroyed by Customs. In cases where the order is returned back to our warehouse in an undamaged and resalable condition, we may only refund the cost of the merchandise; shipping costs will not be reimbursed.
*As regulations change constantly, we strongly recommend that you check with your local authorities for information on regulations that may affect your ability to receive your order.
Shipping OptionsUPS Ground, 2nd day, Next Day or USPS for APO/FPO boxes and international.
All special shipping instructions must be given to the carrier (USPS or UPS) directly. Example: Please leave at back door. Example: Please ring apartment number ###. Your package will have a tracking number 24 hours after it has been invoiced, you can then contact UPS at 1(800)742-5877 to give them your special instructions for delivery. OJIO is not responsible for resending packages because a customer has provided an incorrect shipping address.