Please review these Sales Terms and Conditions carefully as they are the terms of sale that govern your online and phone order purchases from Ojio. Your placement of an order constitutes your agreement that these sales Terms and Conditions apply to the order, so please be certain you understand them before you place your order. If you have any questions, you should contact Ojio by calling Ojio’s Service Staff at the number listed below.
Credit Card: Visa, MasterCard, American Express
Orders can be discussed with our Service Staff by calling 1-800-728-2066 Mon - Fri between 7:30 am - 5:30 pm Pacific Time.
Orders can be placed on our website 24 hours a day, 7 days a week. Weekend orders will ship the following business day.
Orders placed prior to 2:00 pm may ship same day if product is available, except weekends.
Applicable sales tax is applied to all orders unless a verifiable Resale certificate or Multi-jurisdictional form is submitted.
Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason.
Some situations that may result in your order being canceled include limitation on quantities available for purchase; inaccuracies or errors in product or pricing information; or problems identified by our credit and fraud avoidance group. We may also require additional verifications or information before accepting any order.
We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order.
Order refused by customers will be charge freight cost in addition to a 20% restocking fee.
Product that arrives damaged, missing or incorrectly shipped must be reported within 2 business days. Returnable product will be accepted within 30 days after receipt of goods, provided that it is in like-new condition and has been properly cared for. Securely package the product to be returned. Customers must obtain a Return Authorization ("RA") number from Ultimate Superfoods before returning product to ensure timely and accurate credit. Clearly display your RA number and customer number on the box and send by FEDEX ground to the attention of Returns Processing at Ultimate Superfoods.
Products returned without an RA number will not receive credit. Orders refused will be charged shipping costs both ways and a restocking fee of 20%. Returned shipments must be received at Ultimate Superfoods within 30 days.
Ojio is not responsible for shipments that are delivered to the wrong address due to customer error.
Ojio is not responsible for shipments that are lost in transit or delivered to a residence and then stolen or unaccounted for.
It is the Customer's responsibility to contact FedEx and make a claim regarding their missing package. FedEx can be reached at (800) GO FEDEX. It is the Customer’s responsibility to pay for shipping costs if a shipment is returned to our warehouse because it is undeliverable (you can also choose to be refunded in the amount of your order, less any shipping costs).
FedEx Ground always provides tracking information, and it is the Customer’s responsibility to keep an eye on their shipment and maintain awareness in case of a mishap of any kind.
Remember- it is always best to inform our Customer Service team ASAP of any mishap so we can straighten out the issue and come to a resolution. The longer a Customer waits to deal with a shipping error (their own or ours), the longer it will take to right the situation.